Refund Policy

This Refund Policy regulates the conditions applicable to payments made by HomLista Users for contracting plans, subscriptions, features, digital services, or any other product offered by the Platform.

By contracting any of HomLista's services, the User declares to have read and accepted this Refund Policy, as well as the Terms and Conditions and the Privacy Policy.

HomLista primarily offers digital services of immediate access, including technological tools, real estate management, CRM, real estate websites, automations, integrations, and other features available within the Platform.

Due to the nature of the digital services provided by HomLista, payments made will, as a general rule, be final and non-refundable, except in cases expressly provided for in this Policy or when applicable law dictates otherwise.

This Policy shall apply to all free plans, paid plans, free trial periods, monthly subscriptions, annual subscriptions, promotions, discounts, and any other commercial modality offered by HomLista.

This Refund Policy shall apply to all payments made in favor of HomLista, regardless of the User's country or the payment method used, unless applicable law expressly dictates otherwise.

This Policy shall apply to, among others:

This Policy will apply regardless of the channel used to contract the service, including the official website, applications, payment platforms, subscription links, promotions, commercial campaigns, or any other channel authorized by HomLista.

When a specific service establishes particular conditions for contracting or refunds, those conditions shall exclusively prevail regarding that service, without affecting the application of the rest of this Policy.

HomLista may offer, at its sole discretion, free trial periods for certain plans, features, or services.

Unless expressly stated otherwise, the duration of the free trial for eligible plans will be seven (7) calendar days.

During this period, the User may freely evaluate the features included in the corresponding plan without making any payment, unless expressly stated otherwise during the contracting process.

At the end of the trial period, the subscription will automatically convert into a paid plan using the payment method registered by the User, unless the User cancels the subscription before the end of the trial period.

The User is solely responsible for canceling the free trial before it expires if they do not wish to continue with the paid subscription.

The use of a free trial does not generate a right to economic compensation, refund, indemnification, or free extension of the trial period.

HomLista may modify, suspend, limit, or eliminate the availability of free trials at any time, as well as establish specific eligibility conditions to access them.

In order to prevent fraud or misuse, HomLista may limit access to a single free trial per User, organization, company, payment method, email address, device, IP address, or any other criteria reasonably necessary to protect the Platform.

Unless expressly stated otherwise during the contracting process, all HomLista subscription plans will automatically renew at the end of each billing period.

The automatic renewal will be processed using the payment method registered by the User for the amount corresponding to the contracted plan and according to the rates in effect at the time of renewal, unless HomLista has previously communicated a price change when legally required to do so.

The User may cancel the automatic renewal at any time from their Account or through HomLista's official support channels.

Cancellation will only prevent the renewal of the next billing period and will not entitle the User to a total or partial refund of the already paid period, except where mandatory legal provisions state otherwise.

Once a renewal payment has been successfully processed, the contracted subscription period will remain active until its expiration date, even if the User decides to cancel the automatic renewal subsequently.

The User will be solely responsible for canceling their subscription before the renewal date if they do not want a new charge to be generated.

HomLista will not be responsible for charges derived from the User's failure to cancel the subscription before the renewal date.

In the event that a renewal payment cannot be processed correctly, HomLista may suspend or limit access to paid services until the situation is regularized, without prejudice to any other right set forth in these Terms and Conditions.

Except where mandatory legal provisions state otherwise, all payments made to HomLista are final, firm, and non-refundable.

The above shall apply to, among others:

The total or partial use of the contracted services will not generate a right to a refund, compensation, proportional return, credit, indemnification, or partial return of the amount paid.

The fact that the User stops using the Platform, deletes their Account, cancels their subscription during the already paid period, or decides not to use the contracted services will not entitle them to any refund.

HomLista may grant refunds on an exceptional and discretionary basis when it deems appropriate, without this constituting an obligation, a precedent, or an acquired right for future cases.

As a general rule, HomLista does not issue refunds.

However, HomLista may exceptionally evaluate a refund request when one of the following circumstances occurs:

The approval of an exceptional refund will not constitute a precedent, contractual obligation, or acquired right for other Users or for future requests.

In case a refund is approved, HomLista will freely determine the amount, method, and processing time of the return, provided that applicable legislation does not state otherwise.

HomLista may reject any refund request when it reasonably considers that there is fraud, abuse, misuse of the Platform, breach of the Terms and Conditions, or any other circumstance that justifies the inadmissibility of the refund.

Without prejudice to the exceptions set forth in this Policy or those established by applicable legislation, no refund, total or partial, shall apply in the following cases:

Failure to use all or part of the contracted services will not generate a right to a refund, proportional return, economic compensation, credit in favor of the User, or extension of the subscription period.

The above shall apply without prejudice to the inalienable rights that may correspond to the User under mandatory applicable legislation.

Nothing in this Refund Policy shall limit, exclude, or modify those rights corresponding to the User when applicable legislation expressly establishes an inalienable right of refund, withdrawal, cancellation, or any other equivalent protection.

In cases where a competent authority determines that the User is entitled to a refund according to applicable legislation, HomLista will comply with said obligation on legally required terms.

If any provision of this Policy is considered null, invalid, or inapplicable by a competent authority, such circumstance will not affect the validity of the rest of the provisions, which will remain fully in force.

This Policy will always be interpreted seeking to grant the maximum legal protection allowed to HomLista, without prejudice to the inalienable rights that may correspond to the User under applicable legislation.

Any refund request must be submitted in writing through HomLista's official support channels.

Requests must be sent to the following email address:

The request must include, at a minimum:

HomLista may request additional information to verify the identity of the applicant, validate Account ownership, or verify the validity of the request.

The receipt of a refund request does not imply its acceptance.

Each request will be evaluated individually according to this Refund Policy, the Terms and Conditions, applicable legislation, and the particular circumstances of the case.

When a refund is appropriate, HomLista may process it using the same payment method used for the purchase or any other method it deems reasonably appropriate, unless applicable legislation dictates otherwise.

HomLista will communicate its decision within a reasonable time, and when a refund is approved, it will inform the User of the authorized amount, the return method, and the estimated processing time.

HomLista may modify, update, or replace this Refund Policy when necessary to:

The current version of this Policy will be permanently available on HomLista's official website and will indicate the date of its last update.

Modifications will not have a retroactive effect on payments already made, unless applicable law expressly dictates otherwise or such modifications are more favorable to the User.

When required by applicable legislation, HomLista will communicate relevant modifications through the Platform, email, or any other reasonably appropriate communication channel.

Contracting or renewing any service after the entry into force of the new version will imply the acceptance of the Refund Policy in effect at that time, without prejudice to the inalienable rights that may correspond to the User under applicable legislation.

If the User has questions regarding this Refund Policy or wishes to request additional information about a payment, a subscription, or a possible refund, they may contact HomLista through official channels:

Email: hola@homlista.com

Website: https://homlista.com

Contact form: https://homlista.com/contact

HomLista may update its contact details by publishing them on its official website, without this implying a modification of this Refund Policy.

Last updated: June 26, 2026

© All rights reserved.